Make Follow-Up Urgency and Effort Clear
Help reps understand which prospects need attention and how many follow-up attempts are expected.
Our Solutions
Lead Response SLAs
Give your sales team clear expectations for how quickly to respond and how persistently to follow up. Configure SLAs for response time and follow-up attempts, tailor them to your business criteria, and measure performance within your business hours—all within Salesforce.
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Built for your Salesforce workflow
Configure Response Time and Follow-Up Attempt SLAs
Set deadlines for the first response and define the number of attempts required over a specified number of days.
Set SLAs Based on Custom Criteria
Apply different follow-up expectations based on the criteria that matter to your business.
Measure SLAs Using Business Hours
Calculate SLA deadlines using your business hours so nights, weekends, and holidays outside your schedule don’t count against your team.
Available in
Align.ly Beacon
Lead Response SLAs are available in Align.ly Beacon, alongside Sales Follow-Up Tracking—all within Salesforce.
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